2. Information We May Collect

Depending on how you interact with us, we may collect:

Personal and Contact Information

• Full name.
• Telephone number.
• Email address.
• Country of residence.
• Other contact information voluntarily provided by you.

Reservation Information

• Reservation date and time.
• Number of guests.
• Reservation requirements.
• Special requests relating to your dining experience.

Transaction Information

Where a service requires payment, certain information may be processed through our payment service providers or other relevant platforms.

MAMMOM does not intentionally retain complete payment card information where such information is processed directly by a third-party payment provider.

Technical Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address.
• Device type.
• Browser type.
• Operating system.
• Pages visited.
• Access time.
• Referral source.
• Website interaction data.

3. How We Use Your Information

We may use collected information to:

• Receive and confirm reservations.
• Contact you regarding your reservation or enquiry.
• Provide customer support.
• Respond to enquiries, feedback or complaints.
• Improve our food, services and guest experience.
• Manage events and customer programmes.
• Analyse website performance.
• Improve website content, design and functionality.
• Prevent fraud, abuse or unauthorised activity.
• Comply with applicable legal and regulatory obligations.

We use personal information only for appropriate purposes consistent with the purpose for which it was collected or as otherwise permitted by applicable law.

4. Marketing Communications

Where you have consented to receive marketing communications, MAMMOM may contact you regarding:

• Menu updates.
• Special offers.
• Events.
• New experiences and services.
• MAMMOM news.
• Relevant VIET DELI updates.

You may opt out of marketing communications at any time by contacting MAMMOM or using the unsubscribe mechanism provided in the relevant communication, where available.

5. Cookies and Tracking Technologies

The MAMMOM website may use cookies and similar technologies to:

• Ensure the website functions properly.
• Remember certain user preferences.
• Analyse website traffic.
• Measure marketing performance.
• Improve user experience.

Certain third-party analytics or advertising services may also use cookies or similar technologies under their own privacy policies.

You may adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

6. Disclosure of Information

MAMMOM does not sell or rent customers’ personal information to third parties for commercial purposes.

Where necessary, information may be shared with:

• Relevant entities within the VIET DELI group.
• Reservation technology providers.
• Payment service providers.
• Technology, hosting, email, analytics or marketing service providers.
• Customer support providers.
• Competent government authorities where required by law.

Relevant service providers are expected to process information only for appropriate purposes and maintain reasonable confidentiality and security safeguards.

7. Data Retention

MAMMOM retains personal information for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected.
• Provide our services.
• Resolve disputes or complaints.
• Meet accounting, tax or legal obligations.
• Comply with applicable laws and regulations.

When information is no longer required, MAMMOM may delete, anonymise or otherwise process it in accordance with applicable requirements.

8. Data Security

MAMMOM implements reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access.
• Loss.
• Misuse.
• Unauthorised alteration.
• Unauthorised disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request:

• Information about how your personal information is processed.
• Access to or copies of personal information.
• Correction of inaccurate information.
• Withdrawal of consent where legally applicable.
• Deletion or restriction of processing in appropriate circumstances.
• Resolution of concerns or complaints regarding personal information processing.

These rights may be subject to limitations under applicable law.

10. Children’s Information

MAMMOM does not intentionally collect children’s personal information for unnecessary purposes.

Where information concerning a child is provided as part of a reservation or dining experience, such information will be processed only to the extent reasonably necessary to provide the requested service and in accordance with applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

MAMMOM is not responsible for the privacy practices, content, security or data-processing activities of third-party websites.

We encourage you to review the privacy policy of any third-party service before providing personal information.

12. Changes to This Privacy Policy

MAMMOM may update this Privacy Policy from time to time to reflect:

• Changes to our business operations.
• Technological developments.
• Changes to our services.
• Changes in applicable laws or regulatory requirements.

The latest version will be published on the MAMMOM website together with its effective or update date.

13. Contact Us

For questions or requests relating to this Privacy Policy, please contact:

MAMMOM Restaurant
23 Phan Dinh Phung, Ba Dinh, Hanoi, Vietnam
Hotline: (+84) 84 388 6288
Telephone: (+84) 24 3930 5666
Email: mammom.hanoi@vietdeligroup.com

MAMMOM Restaurant is part of VIET DELI. The group publicly identifies itself as a Hanoi-based restaurant group established in 2015.