TERMS OF USE

Last Updated: 15 August 2025

Welcome to the official website of MAMMOM Restaurant.

By accessing or using mammomrestaurant.com, making a reservation or using any service provided through the website, you acknowledge that you have read, understood and agreed to these Terms of Use.

If you do not agree with any part of these Terms, please discontinue use of the website and related services.

1. About MAMMOM

MAMMOM Restaurant is a Vietnamese culinary brand within the VIET DELI group.

MAMMOM’s restaurant address is:

23 Phan Dinh Phung, Ba Dinh, Hanoi, Vietnam.

Official contact information is published on the MAMMOM website.

2. Acceptable Use

You agree to use the website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Interfere with the website’s operation or security.
  • Attempt unauthorised access to our systems.
  • Copy or commercially exploit website content without permission.
  • Upload or distribute malware, spam or harmful material.
  • Impersonate another individual or organisation.
  • Use the website in a manner that may damage MAMMOM, VIET DELI or third parties.

MAMMOM reserves the right to restrict or terminate access where misuse or violation is identified.

3. Website Information

MAMMOM makes reasonable efforts to ensure that information published on the website is accurate and current.

However, information relating to:

  • Menus.
  • Prices.
  • Promotions.
  • Services.
  • Operating hours.
  • Entertainment schedules.
  • Table availability.
  • Special programmes.

may change without prior notice.

Prices applicable to food and services are those confirmed at the time of ordering or service. MAMMOM’s published menu currently states that prices are exclusive of VAT.

4. Reservations

When making a reservation, you are responsible for providing accurate and complete information.

Submitting a reservation request through the website does not necessarily mean that the reservation has been confirmed.

A reservation is considered confirmed only when confirmation has been issued by the relevant MAMMOM system or representative.

MAMMOM may contact you to verify or clarify reservation details.

5. Reservation Changes and Cancellations

Please contact MAMMOM as soon as possible if you need to:

  • Change the reservation time.
  • Change the number of guests.
  • Cancel a reservation.
  • Update contact details.

Separate policies may apply to deposits, large-group bookings, private dining, events or special services.

6. Deposits and Payments

Certain reservations or services may require a deposit or advance payment.

Where applicable, the following terms will be communicated before payment:

  • Deposit amount.
  • Payment deadline.
  • Refund conditions.
  • Cancellation policy.
  • Reservation change conditions.

Guests are responsible for reviewing the applicable conditions before completing payment.

7. Dining Experience

MAMMOM strives to provide a high-quality dining and cultural experience.

Certain operational elements may change depending on circumstances, including:

  • Table allocation.
  • Seating arrangements.
  • Seasonal menus.
  • Ingredient availability.
  • Entertainment schedules.
  • Events.
  • Operational conditions.

MAMMOM may make reasonable changes where necessary to maintain safety, quality and operational standards.

8. Intellectual Property

All website content, including but not limited to:

  • Logos.
  • Brand names.
  • Images.
  • Videos.
  • Written content.
  • Graphics.
  • Designs.
  • Menus.
  • Documents.

is owned by or lawfully licensed to MAMMOM, VIET DELI or the relevant rights holder.

No content may be reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by applicable law.

9. User-Submitted Content

Where you submit reviews, photographs, feedback or other content to MAMMOM, you confirm that the content does not infringe applicable laws or third-party rights.

MAMMOM may use or display such content for legitimate brand, service or communication purposes, subject to applicable law and any separate agreement.

10. Third-Party Services

Our website may contain links or integrations with third-party services, including reservation systems, payment providers, social media platforms and partner websites.

MAMMOM does not control and is not responsible for the content, security, privacy practices, availability or operation of such third-party services.

11. Limitation of Liability

To the extent permitted by applicable law, MAMMOM shall not be responsible for losses arising directly or indirectly from:

  • Temporary website unavailability.
  • Technical failures outside our reasonable control.
  • Incorrect information provided by users.
  • Third-party platform failures.
  • Events beyond reasonable control.
  • Changes to restaurant operations or services.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

12. Changes to These Terms

MAMMOM may amend these Terms from time to time.

Updated Terms will be published on the website and will take effect from the date of publication unless otherwise stated.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Vietnam.

Any dispute should first be addressed through good-faith discussion and negotiation. Where a dispute cannot be resolved amicably, it shall be handled by the competent authority in accordance with Vietnamese law.

14. Contact

MAMMOM Restaurant
23 Phan Dinh Phung, Ba Dinh, Hanoi, Vietnam
Hotline: (+84) 84 388 6288
Telephone: (+84) 24 3930 5666
Email: mammom.hanoi@vietdeligroup.com